We will accept returns of new / unused items within 30 days of the shipping for a refund or exchange. The items must be new/unused condition and include the original packaging with all tags attached. To receive credit, items must be returned within 30 days of delivery. Refunds will be issued in the form of the original payment. Credit for gift returns will be given to the original purchaser. To make an exchange, please return the items and place a new order. If you have any questions, please click here to contact us.
If we receive your return and find that it’s no longer new or unused, we will not accept the return and the item will be sent back to the customer at their expense.
We do not offer returns or exchanges on clearance items. All sales are final
If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to firstname.lastname@example.org to request cancel. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to My Brooklyn Brand are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable. Thanks for your understanding and cooperation.